Ordering & Payments
How do I place an order?
Choose the product, size and colour you want, add it to your basket and follow the secure checkout steps. You will receive an order confirmation by email when your order has been placed.
Which payment methods can I use?
The available payment methods are displayed at checkout. Supported digital wallet options may include Shop Pay, Apple Pay and Google Pay, depending on your device and eligibility.
What currency will I pay in?
Our United Kingdom market is configured to present prices in British pounds (GBP). Please check the currency and total displayed at checkout before confirming payment.
Can I change or cancel my order?
Email info@jessastone.com as soon as possible with your order number. We will try to help before dispatch. Once dispatched, your cancellation and return rights still apply as explained in our Return & Refund Policy.
Delivery
Where do you deliver?
We offer delivery throughout the United Kingdom. Orders are dispatched from the Netherlands.
How much does shipping cost?
Standard delivery to the UK is free, with no minimum order value.
How long does delivery take?
Order processing normally takes 1–2 business days (Monday to Friday, excluding applicable public holidays). Shipping after dispatch is estimated at 6–9 business days, giving a total estimated time of 7–11 business days. These are estimates, not guaranteed delivery dates. Please see our Shipping Policy.
How can I track my order?
Where tracking is available, tracking details will be shared after dispatch. If you need an update, please contact us with your order number.
What happens if my parcel is late or missing?
Email us at info@jessastone.com. We will investigate and help resolve the issue in line with your consumer rights.
Will there be customs charges?
Our Shipping Policy explains the delivery arrangements for UK customers. If a carrier requests a payment you did not expect, please contact us immediately.
Returns & Refunds
Can I return my order?
Yes. We offer a voluntary 30-day return period from the day you receive your items, subject to the conditions in our Return & Refund Policy. Your statutory consumer rights are not affected.
How do I return something?
Email info@jessastone.com with your order number to receive return instructions. Our return address is Linnaeuslaan 96, 4102 KT Culemborg, the Netherlands. You do not need prior approval to exercise a statutory cancellation right.
Who pays the return postage?
Customers pay direct return postage for ordinary change-of-mind returns. Where goods are faulty, damaged or incorrectly supplied, we will provide the remedies and cover reasonable return costs where required by law. Returns are sent to the Netherlands and international postage may apply.
When will I receive my refund?
For valid statutory cancellations, refunds are issued within 14 days of receiving the returned goods or satisfactory evidence of their return, whichever is earlier. For other accepted voluntary returns, we normally process refunds within 14 days of receipt. Your payment provider may take additional time to credit the funds.
Do you offer exchanges?
We do not offer voluntary exchanges for a different size, colour or personal preference. You can return an eligible item and place a new order. Your statutory rights in relation to faulty goods are unaffected.
Products & Support
How do I choose a size?
Check the sizing information shown on each product page. If you need further guidance, please contact our team before ordering.
How can I contact Jessa Stone?
Email info@jessastone.com or phone +31 6 8589 3707. Customer support is available Monday–Sunday, 9:00 AM–5:00 PM (UK time). We aim to respond within 24 hours.
Who operates Jessa Stone?
Jessa Stone is operated by Dauvillier Verkoop, registered in the Netherlands (KvK 80972373; VAT NL003089422B34), at Linnaeuslaan 96, 4102 KT Culemborg, the Netherlands. For details, visit our About Us and Legal Notice pages.
How is my personal information handled?
Our Privacy Policy explains how personal information is collected and processed, including relevant services such as Shopify, Klaviyo and Google, and how to exercise your rights.